Instructions for producing information

The SDG Regulation obliges Member States to provide information via the Your Europe portal on the areas and procedures specified in the Regulation. The KEHA Centre’s Digital Single Market team coordinates Finland’s production of information by agreeing with the responsible authorities on the areas and procedures on which information must be produced, and specifying which authority should produce the information for which website. In addition, visitor statistics and feedback must be collected for the websites selected as information sources for the SDG Regulation, and the Your Europe logo must be added.

Remember the other responsibilities

Member States must collect anonymous visitor information on visits to the web pages in the Your Europe link register.

Member States must collect the following information about visited web pages:

  • URL
  • Number of visitors
  • Visitor’s country
  • Type of device used by the visitor

However, no data that can identify the user is collected, and no statistics are compiled on the user.

The KEHA Centre provides Finnish authorities with the Matomo tool, which has embeddable code that facilitates the collection of visitor statistics cost-efficiently. The tool first collects the data on the KEHA Centre’s Mylly data platform, which sends it on to the European Commission in a centralised way.

Contact the Digital Single Market team for a Matomo embed code. If any web pages you have previously entered in the link register use the KEHA Centre's Matomo embed code, you can also use it on new pages.

Your organisation can also use its own tools to compile statistics on visits to the pages. In this case, your organisation is also responsible for submitting the statistics to the EU Commission. Read more about compiling statistics on visits and submitting them to the Commission.

All web pages registered with Your Europe must have a link to the quality feedback tool provided by the European Commission. The feedback tool allows the user to give the page a star rating and enter feedback on whether they found the information they needed or whether their visit was successful. In addition, the user can give feedback in words.

Feedback can be collected on four different feedback forms concerning either the content of the page or the e-service. If the page contains information on both a procedure and an e-service, information on the content of the page must be collected on the page. To ensure that the feedback is allocated to the correct web page, snippets must also be added to the web page's source code.

See the Commission’s guidance on the placement of the link to the Feedback Tool on the web pages.

See the Commission’s guidance for more detailed technical instructions on the use of the feedback tool.

Feedback form on website content with an open question

  • https://europa.eu/youreurope/information-service-feedback/index_en.htm
  • Snippet <a target="_blank" href="https://europa.eu/youreurope/information-servicefeedback/index_en.htm">Information services survey</a>

Feedback form on website content without an open question

  • https://europa.eu/youreurope/information-service-feedback/index_en.htm?ft=no
  • Snippet <a target="_blank" href="https://europa.eu/youreurope/information-servicefeedback/index_en.htm?ft=no">Information services survey</a>

Feedback form on e-services with an open question

  • https://europa.eu/youreurope/online-procedure-feedback/index_en.htm
  • Snippet <a target="_blank" href="https://europa.eu/youreurope/online-procedure-feedback/index_en.htm”>Online procedures survey</a>

Feedback form on e-services without an open question

  • https://europa.eu/youreurope/online-procedure-feedback/index_en.htm?ft=no
  • Snippet <a target="_blank" href="https://europa.eu/youreurope/online-procedure-feedback/index_en.htm?ft=no”>Online procedures survey</a>

The language of the form link in the feedback tool must be changed by editing the language code in the URL (index_en/fi/sv) according to the language of the page for which feedback is requested. In addition, the language code must be the same in the source code snippet on the website as in the feedback tool link.